Staffed with a highly-trained team of industry certified engineers, the AIVI Global Service Desk works to quickly resolve service incidents associated with your systems.  AIVI Global Customers who are under a Maintenance Agreement are provided quick support and troubleshooting as their systems details are at the fingertips of the Help Service Desk, right down to the as-built engineering documentation, system source code, and configuration files.  Our experts begin to troubleshoot immediately over the phone and utilize secure remote access for real time diagnostics, enabling the AIVI Global Help Service Desk to work through multi-vendor troubles with speed and efficiency.

If on-site resolution becomes a necessity, you are covered.  AIVI Global Maintenance customers benefit from priority 24-hour scheduling of on-site service calls from skilled technicians, while the Service Desk Engineering Team stays engaged through incident resolution. We handle all the details.

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AIVI Global performs on-site Preventive Maintenance for your systems to ensure consistent reliability over time. The AIVI Global Preventive Maintenance Checklist provides our field engineers with specific points to review to ensure we provide a comprehensive assessment of your system’s health. We perform adjustments to keep your system optimized, and provide an electronic copy of your report. AIVI Global also provides an analysis of the service history including incident reports, resolutions, and strategies to continually improve your environment.
AIVI Global Maintenance gives you peace of mind extending the life of your system for years to come. AIVI Global’s Maintenance Programs ensure solution reliability after installation to keep your systems up and running. Fast, efficient, and certified support personnel work to ensure stable, dependable environments which allow your entire organization to benefit from AIVI Global’s experience and systems integration expertise.

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AIVI Global stays at the forefront of technology and business trends, garnering a reputation for industry leading systems integration knowledge and trust. Using in-house, industry-certified, and manufacturer-trained design engineers, we work directly with clients and their consultants through the design phase. With early engagement and effective communication, AIVI Global engineers listen and provide a unique industry perspective, to ensure your requirements are clearly identified, documented, and addressed very early in the design process. This approach can shorten the project life cycle, lower costs, and ensure high customer satisfaction. Our process driven approach results in value engineered designs that use the latest technologies and deliver highly reliable solutions that meet our clients’ budget and business objectives.

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